Change management takes time, finesse, and dedication. There are components to successful and sustainable change that are quite necessary. There needs to be a well-developed, and well-articulated vision. Goals, action steps, and strategy built from that vision come next. But the bottom line of this quote is the most important of all: the people. All stakeholders are important and should be included in clear communication. Not only that, they should be included in the vision planning and the strategizing for bringing about change. If people are put first, they are more likely to buy-in to the vision, support it, and maintain it.